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FAQs
We provide numerous home care services to families just like yours. We understand you may have a number of inquiries and we try to answer them as best as we can. Please explore the FAQs below and see if there are answers to some of your questions.
Where do you provide services?
Exceptional Care At Home believes that it is important to ensure quality services are being delivered to all our clients. Therefore, we can only commit to providing care in areas that we can offer a high standard of support. Exceptional Care At Home has defined its core market within the Hertfordshire region.
Please note that in certain circumstances it may be possible to provide support outside of our core area. This may be the case if you are seeking live in care. In the event that you or someone you know lives outside of this area and would like to use our services, please contact us to discuss your specific requirements.
What type of caregiver can I expect?
Our Carers are passionate about caring. To them, providing care is not just a job, but an opportunity to make a difference. All our Carers are rigorously selected, trained and continually assessed to ensure quality and improvement in the career journey with us.
There are certain values that make good Carers and at Exceptional care at home, love and commitment to what one does comes up above all.
What makes Exceptional care at home's service unique?
We are committed to having as top priority, our service users’ needs and interests, and to providing the most exceptional care possible to meet those needs. We keep our services flexible enough to accommodate the changing priorities and needs of our service users and we work together with families to keep our service users in control of their own care as far as they are able.
Do I have a choice over who comes to my home?
Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).
Can I change or discontinue the services my loved one receives?
You can change the number or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.
Do I need a physician's authorization for your services?
No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for Exceptional Care at Home’s services. You choose the services you want, when to start those services and how often those services are used.
If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process. This includes providing any documentation you need for reimbursement by an insurance carrier.